Notice that most of the time, the receipt/invoice you received from the merchant carries this exclusion clause or similarly worded statement: 'Goods sold are not returnable' or 'No refund once sold'.
'As long as your good is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is VOID.
That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent. You do not have to accept a repair on the good or an exchange.
You CAN ask for a refund. AND you are LEGALLY right and entitled to!
And most of the time the merchant will refuse to return you your money.
You may refer this to Small Claims Tribunal Court.
All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money PLUS the admin fee!
Pls try not to let the merchant fleece you the next time you have a defective good.
You may file your case on the 16th floor of Putra Place (The Mall opposite Putra World Trade Centre) . The form cost RM5.00.
The Tribunal will settle within 2 months period.
Tribunal Tuntutan Pengguna Malaysia ,
Tingkat 16, Putra Place ,
100, Jalan Putra ,
50622 KUALA LUMPUR
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259
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