UTOPIA: AmBank lousy services

Thursday, May 21, 2009

AmBank lousy services

I wonder what is wrong with AmBank staffs these days?
Their frontline services hav changed tremendously…
Not a good change but a NEGATIVE one with RUDE and ARROGANT officers.
Went to the branch in Sri Petaling to renew my car insurance a few days back. As in the previous years, a helpful staff at the customer service desk will assist with the calculation, but this time, a plump lady (due to lazying too much?) who happened to be there was so unwillingly to even answer simple question but to ask me to direct all those to the counters.

What kind of service is that??? Even the gahvermen officers are much better than them!

There I went, to the counter only to be greeted by another stern-looking officer…by the name of Syamiza. Again, another lazy bum who is just as 'slow' as the first one. Her answer is like “the calculation is just similar as in previous years” fullstop.

That one I know lah…but what is the figure???
When asking on what are the items that can be deducted and by how much…all that she mentioned is that “it all depends on u!”

Depends on me about wut???

I got so pissed off with her incomplete answer that did not even answer my question. Any Tom, Dick and Harry can even answer with such line.
Of course when I m asking such, my intention is to reduce the premium, summore this lady showed her blur face with her stupid answer. Cibai betul!
She then asked me to value my car. As I m unsure of whether there is a metrics to value certain vehicle, I asked for a suggestion.

And again, she gave her default answer “it all depends on u”.

Is she trying to fool me or what?
Then, with an arrogant tone, she offers a suggestion after seeing me thinking for long.
Alas, I requested her to provide me the figure and I do the calculation myself, by borrowing her calculator. And even with that, she was so reluctant to do so…I really have to specify my query that I ONLY WANT to know how much is the ‘basic premium of the insured amount’.

Well, this is the most terrible bank services I hav ever encountered. And mind u, there was no one in the bank during that hour and it was a weekday, not even nearing the closing time.

It simply gave me that impression as if these staffs hav just got their pay cut, hence such bad services.


pearly said...

how are u ?
so sorry about wat happen to you . OMG you have the pentien if me I will walk out this bank and get another policy .

you take care there all lazy ass . I can understand you cos last tiem I went back and I have problem with those lazy ass too :)

Johnny Ong said...

its good that u blogged abt this for people to know and hopefully ambank picks this post up

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